Are you accepting new clients?

We are currently not accepting new clients. We are only booking clients that are on a current active schedule with us. We do have a new client waitlist for any spots that may open up.

We are still able to schedule non-clients for nail trims :)

Do you do nail trims and how often should I trim my dog’s nails?

Yes! Nail trims are $20 including nail grinding. We can typically schedule nail trims within a day or two. Nail trims are included with all bath or groom appointments. We recommend dog nail trims to be done monthly.

How often should my dog be groomed?

The length of your dog’s coat will determine how often your pet needs to be groomed. The longer their coat, the more often they should be groomed. We typically recommend 6-8 weeks between grooms, but we would be happy to discuss your dog’s specific needs and grooming schedule.

Will you de-mat my dog?

We are a humanity above vanity salon. We will not perform full-body de-matting as it can be painful and cause unnecessary stress to your pup. It is at the sole discretion of your groomer if smaller areas may be de-matted (ears, tail, etc.). Severely matted dogs will have a “fresh start” groom.

When should my puppy come in for its first groom?

It’s important to have your puppy groomed as soon as possible so they can get used to and learn to love the grooming experience! Your puppy’s first visit will include a gentle introduction to the sights, sounds, and smells of the salon to ensure their futures visits are happy and stress free!

How long will it take to groom my dog?

We will let you know an approximate time your dog’s groom will take when you drop them off. The time taken will depend on the condition and length of your dog’s coat, as well as their behaviour and comfortability with being groomed . We will contact you approximately 20 minutes before the end of their groom so you have time to come pick up your pup!

How long do you need to cancel or reschedule my appointment?

We require 48 hours notice to cancel or reschedule your appointment without penalty. This gives us enough time to fill your dog’s appointment space. Cancellations made without proper notice may be charged up to the full price of the groom.

What do I do if I need to cancel on a weekend?

If you have an appointment on a Monday/Tuesday we will accept a text or voicemail left on the weekend 48 hours before your appointment without penalty.

Do you carry CBD products?

Yes! We carry Creating Brighter Days pure CBD oil, and full spectrum CBD oil. Prices range from $45-$118.00.

No need for an appointment to pick up CBD products. Feel free to call us to check our current inventory to make sure we have what you’re looking for!

Do you kennel dogs?

No! We are proud to be a cage-free facility. Your dog will never be in a cage while in our care.

What is included in the groom?

A full groom includes a double bath, conditioner, velocity blow dry, brush out, nail trim & grind, ear cleaning, full haircut to your specifications, a bow/bandana, and puppy cologne.

Do you do grooms without a full haircut?

Yes! We can book your dog in for a mini-groom perfect for in-between grooms (Bath, brush out, nails, ear cleaning, face, feet, & bum trim), or a bath & blow out perfect for short-haired pups!

What shampoo do you use?

We use top of the line Nature’s Specialties shampoos that are non-toxic, PH balanced, and biodegradable.

Can you hold my dog after their groom?

Unfortunately due to the nature of our appointments and being a cage-free facility, we require dogs to be picked up no later than 15 minutes past the end of their groom.

Can I drop my dog off early?

We ask that you please drop your dog off no more than 10 minutes before the start of your appointment. If you need to drop your dog off more than 10 minutes before their appointment please contact us.

Do you express anal glands?

Yes. We check and can express glands during your dog’s bath. We also perform gland expression as a stand alone service for $20.

Can I stay for my dog’s groom or pop in to see how my dog’s groom is going?

We kindly ask that you wait for our phone call to come into the salon at the end of your dog’s groom.

When your dog sees you, they get excited and want to come say hi! It can be extremely difficult and dangerous to safely finish grooming a dog when they are so excited to see you! For your dog’s safety we don’t allow owners to stay for the duration of the groom and will let you know when they are ready to be picked up.

We are very happy to book some time to show our clients around the salon so they can see where their dog is being groomed!

What type of payment do you accept?

We accept cash, debit, credit, and e-transfers.

What if I am not happy with the service my dog receives?

If for any reason you are not completely satisfied with the groom your dog has received, please advise within 2 business days so we can do our best to rectify it. Our client’s satisfaction is of upmost importance to us! We take great pride in our service and want pet parents to as well!

If you have any questions that are not covered by the FAQ please feel free to contact us via text or call at 705-325-9325, email us at topknotdoggrooming@outlook.com, or message us through the “Book Now” form.